Commercial terms updated September 13, 2026. Existing accepted quotes keep their agreed terms.
LAST UPDATED · SEPTEMBER 13, 2026
A clear agreement.
Before we begin.
Request, acceptance and confirmation
The weekly schedule and any additional times opened by David are shown in Calgary time (America/Edmonton), with at least 48 hours notice. A preferred-time or quote request does not reserve an appointment. When online checkout is offered, the time is held during checkout and, after a successful deposit, for David’s review. Payment does not confirm an appointment or guarantee acceptance.
David reviews the scope and contacts you to accept the request or discuss another arrangement. After acceptance, you must confirm at least 24 hours before the appointment, using the private confirmation link or directly with David. Opening a link alone does not confirm an appointment.
If confirmation is missing at the deadline, the appointment requires review and may need to be rescheduled. A notification failure does not automatically cancel the appointment. Please contact David if you have not heard back.
Our repair promise and 30-day guarantee
Before work, we agree the fault or deliverable, scope and service price. If DR WiFi cannot resolve the agreed repair, we waive any unpaid service fee and refund the DR WiFi service fee already paid for it, including the CAD 5 deposit. Extra time or equipment requires your approval; a higher bill is never automatic. This repair promise applies to paid local and compatible remote repair services. The free BETTERWIFI offer remains a diagnostic and recommendations only; a paid repair is agreed separately.
30-day workmanship guarantee
All work performed by DR WiFi carries a 30-day workmanship guarantee from completion. Report a recurrence of the same fault, or a defect in our completed work, within those 30 days by WhatsApp, phone or email with your booking or invoice reference. We arrange a remote check or return visit as appropriate, with no service or normal local travel charge for covered work. If we cannot correct it, we refund the related DR WiFi service fee. New faults, later changes by others, accidental damage and provider outages are separate issues, unless caused by our work. Separately approved equipment, subscriptions and third-party purchases follow their disclosed supplier terms. This does not limit any applicable statutory rights.
Rates, coverage and extra time
On-site diagnosis, approved repairs and testing: CAD 149 for the first 60 minutes per visit, then CAD 99/hour for approved additional time in the same visit. Normal travel within 25 km of Calgary Tower is included. Applicable tax is extra.
Compatible remote support: CAD 99 for the first 60 minutes per session, then CAD 89/hour for approved additional time in the same session, plus applicable tax. Connection, equipment and authorised access are checked before any charge.
Standard paid visits and remote sessions have the existing 60-minute minimum. Additional approved time is billed in 15-minute blocks. A new appointment starts at its first-hour rate. Existing accepted quotes retain their agreed prices and terms.
The on-site rate includes normal travel to a site within a straight-line 25 km radius of Calgary Tower, our downtown reference point. The service clock starts on arrival; included travel does not reduce your diagnostic hour. David checks the site location before scheduling. Sites outside that radius require a separate travel and service quote approved before a deposit or visit; the advertised local rate does not automatically apply. Any unusual site-access costs are disclosed and agreed in advance.
Paid visits include diagnosis, approved repairs, configuration and testing within the agreed service time. We aim to resolve the issue on the first visit. We agree any extra time, equipment or project work before proceeding. The repair promise and 30-day workmanship guarantee below apply; accepted earlier quotes keep their agreed terms unless updated with your agreement.
Remote support and first-visit setup
Remote support requires a working Internet connection, compatible equipment and authorised access. We check compatibility before any payment or deposit. If remote work is unsuitable, no remote service fee is charged; we can quote a visit or another approach. Approved paid remote repairs are covered by the repair promise and 30-day workmanship guarantee above. Any separate visit or additional scope is agreed before proceeding.
During a paid local visit, David can assess and, where feasible within the agreed time, enable secure remote access with your permission. This is optional and uses paid service time; extra work, hardware or subscriptions need separate approval. Setup is not guaranteed to fit within the first hour. Access remains under your control, and no ongoing support contract is required. Remote service does not include continuous monitoring, unlimited support or emergency response. Physical faults and complete outages may still require attendance.
Offer terms
BETTERWIFI includes one free initial 60-minute on-site diagnostic and recommendations for the first 100 eligible business requests, one per business, within 25 km of Calgary Tower. Normal local travel is included. Eligibility and remaining availability are confirmed before scheduling; a request does not reserve an appointment.
Repairs and corrective configuration are optional at CAD 99/hour plus applicable tax, only after you approve the scope and estimated cost. Approved extra time uses 15-minute blocks. The free diagnostic is never charged retrospectively. No purchase is required.
Equipment, remote-access setup, additional diagnostic time and separately scoped project work require a quote and your approval. A later paid visit or separate remote session follows the standard published rates. BETTERWIFI does not include these services.
The CAD 5 attendance deposit is separate and is refunded after attendance for an eligible BETTERWIFI diagnostic. Sending an enquiry does not charge a deposit or authorise paid repairs.
CAD 5 appointment deposit
Available methods are shown when reviewing your request. Interac instructions are provided after agreeing the scope and proposed time; payment is verified against the bank receipt before arranging the appointment. Provider or bank fees may apply. Only the CAD 5 deposit is collected through the appointment checkout; the agreed service balance is arranged separately.
A CAD 5 deposit is required to finalize a scheduled appointment. It is credited toward a standard paid service. For an eligible BETTERWIFI diagnostic, the full CAD 5 is returned after attendance, so the diagnostic remains free. DR WiFi absorbs payment processing costs associated with that return.
When online checkout is available, card payment is handled on Stripe’s secure hosted checkout. DR WiFi does not receive your full card number. If checkout is not offered, the form sends a preferred-time request only: no appointment is reserved and no money is collected on this website. David will discuss availability and the deposit with you before booking.
Changes and cancellations
Contact David as soon as possible to change or cancel. If DR WiFi declines or cancels an appointment, your deposit is returned in full. Customer cancellations made at least 24 hours before the appointment are also refundable. For cancellations within 24 hours or non-attendance, the CAD 5 deposit may be retained. No further cancellation fee is charged through this website. Refunds are initiated by David and are subject to the payment provider’s processing time. The deposit does not replace the appointment acceptance and confirmation steps.
Access and service limits
You must be authorised to request work on the network and to provide the necessary access. Share credentials only through a secure method agreed with David, not through the booking form. Work is by appointment at the times available in the live calendar, in Calgary time. Emergency response and 24/7 support are not included.
Backup Internet, backup power and data recovery address different risks. A recommendation for one does not include the others unless they are explicitly part of the agreed scope.
Questions
Email David or call +1 825 735 8177.
Projects, events and specialist partners
Event consulting, structured cabling, racks, servers, multi-site and other special projects require a separate agreed scope. Capacity targets, deliverables, responsibilities, support hours, equipment, procurement and any subcontracted work are confirmed before delivery. Attendance forecasts alone do not establish simultaneous user capacity. DR WiFi is David Ramirez’s independent practice.