2026-11-02
Your information.
Handled with care.
Request recovery
To avoid duplicate requests after a connection problem, this browser stores random request identifiers and salted fingerprints for up to seven days. This essential recovery state does not contain your name, contact details or message and is separate from optional advertising measurement. Unsent form and chat drafts stay in page memory; they are not saved automatically. If changing privacy choices requires a reload, you can deliberately copy or download your unfinished request first.
Initial enquiries
An initial enquiry asks for your name, preferred contact channel, neighbourhood or postal code, and a short description of the problem. Provide an email address or phone number for the channel you choose. We use these details to review and respond to your request. Sending an enquiry does not book a visit, authorise paid work or subscribe you to marketing. Please do not send passwords, payment details or other sensitive information in the form or chat.
DR WiFi Calgary is the independent practice of David Ramirez. For questions about your information, contact david.ramirez.ict@gmail.com.
Information you provide
When online booking is available, we collect your name, email, business name, optional phone number, description of the issue, appointment preference and agreement to the booking terms. We use this information to review your request, arrange service and communicate about the appointment. Please do not include passwords, access codes, payment card information or confidential customer records.
Project enquiries may also include a location or venue, expected user/device count and preferred timeline. Promotion requests store the submitted code and a record associated with your email to enforce the offer limit and avoid duplicate claims. These details are used for your request and service planning, not marketing mailing lists.
Payments
For Interac e-Transfer and payments received separately, we keep the payment method, reference, date and verification or refund notes. We do not request your online banking password or store your bank login.
If online deposits are enabled, Stripe processes your card details on its own checkout page. We keep payment references, amounts, status and refund records to manage the appointment. We do not store full card numbers or security codes. Stripe’s privacy practices also apply. A preferred-time request without checkout does not collect a payment.
Service and website providers
The website and booking system use Google Cloud services. Data may be processed by Google and its service providers in locations where they operate. Website hosting also processes technical connection information such as IP addresses and request logs. We use a hashed connection identifier to help limit repeated booking and project requests.
The site serves its typefaces directly from our hosting. Administrator sign-in uses Google authentication and is restricted to the authorised owner. The public website does not require you to create an account.
Contact links and notifications
WhatsApp, telephone and email links open a separate service you choose to use; the provider's privacy practices apply. We do not send a message merely because you click a contact link. When website email is enabled, Google (Gmail) delivers quote receipts and appointment notifications. The service processes the recipient address and the message needed for that request. Open and click tracking is disabled in these notifications. We do not send promotional emails or SMS through the booking form.
Retention and your choices
Appointment and service information is kept as needed to manage your request, provide service and meet recordkeeping obligations. You may ask to access, correct or delete your information, subject to records that must be retained. Contact David to discuss the request.
Website analytics and access
Our own campaign-label feature keeps only predefined source, medium and campaign labels when you submit a request. It does not store advertising click IDs or browsing history in the service record. Separately, optional Google advertising measurement is described below. The private sales record may contain your confirmed source, service follow-up, amounts collected, costs, refunds and time spent. Administrator sign-in uses authentication storage. Submitting a request does not subscribe you to promotional email.
AI service guide and private support requests
Chat messages are processed by Google Cloud AI, potentially outside Canada. Google may retain limited safety and abuse-monitoring logs. We do not promise zero retention. Do not include credentials, payment details or confidential third-party records. DR WiFi does not add the conversation to your service record unless you submit a request; the approved summary, reported details, English working summary, contact information and subsequent messages are then stored for service coordination. AI summaries can be wrong and must be reviewed. Your private tracking link grants access to the request; protect it. E-Transfer references support reconciliation and do not prove receipt. Callback permission applies only to your request, not marketing.
Website and advertising measurement
With your permission, our public pages use Google Analytics 4 and Google Ads to measure visits, campaign sources, page engagement, contact clicks and successfully submitted requests. Google may process cookie and ad-click identifiers, page and event information, IP address and browser/device information, potentially outside Canada. We do not send names, emails, phone numbers, form contents or private support links in these events. Contact clicks do not prove conversations, and requests do not prove sales. Ad personalization, Google signals and enhanced customer-data collection are disabled. Private request, appointment confirmation, payment and administrator pages do not load the measurement tag.
The Google tag loads only after you choose Allow measurement. Declining does not affect our forms or services. Use Privacy choices at the bottom of public pages to withdraw permission. If the tag has loaded, withdrawal requires a page reload. Before unfinished details are lost, you can explicitly copy or download them; we do not automatically store form or chat drafts. A withdrawal in another tab immediately blocks measurement here and offers the same draft export before reload. Your privacy choice is stored in your browser for up to 180 days. Withdrawal removes measurement cookies from our domain where possible; Google-domain cookies are controlled through Google and your browser. Submitting a request does not subscribe you to marketing emails.
Customer accounts and consultations
If you choose Google sign-in, we use your verified email, name and account identifier to secure your DR WiFi account. Your profile also stores your organization, callback number and consent. Consultation records contain the date, status and information you submit. Only your own account bookings are shown in the portal. We do not request access to your Gmail messages or contacts. No advertising tags run in the customer portal. Contact us through the contact information in this notice to request access, correction or deletion, subject to required record retention. Discovery calls are free, last 20 minutes, and include reserved preparation time.When enabled, service confirmations, cancellations and reminders are queued for delivery through Google email services. Delivery may be delayed; keep the calendar file and manage the current booking in your account.